Information Quality in the public sector: the case of the Santa Catarina state Directorate for the Management and Development of Government Workers

In the world of organizations, computerized systems have become indispensable as tools to support management. With regard to public service, people management requires the use of these systems to meet the expectations of its users and its customers — both the government workers themselves, and the population — through functionalities that meet the demands of the decision, strategic, tactical, and operational levels. This paper focuses on research of the Information Quality (IQ) involved in the routines and processes of the Integrated Human Resources Management System, Sistema Integrado de Gestão de Recursos Humanos (SIGRH); managed by the Santa Catarina Department of State Administration, Secretaria de Estado da Administração de Santa Catarina (SEA); or more specifically, by the Directorate for the Management and Development of Government Workers, Diretoria de Gestão e Desenvolvimento de Pessoas (DGDP). The objective of the research was to verify the current state of IQ through its dimensions and categories, the identification of items with low quality levels, and the correlation between the dimensions. The research method used was the application of the House of Quality (HoQ) tool, adapted to the specifics of the organization selected by the authors. Finally, it is through the consequent analysis of the results obtained that it was possible to suggest actions of improvement to be taken by managers

Understand the Dynamic Theory of Organizational Knowledge Creation: Roots and future

After the Wars, it was necessary the companies reinvented their process and for this to create a new perspective including products and services. In 1986, Ikujiro Nonaka and Hirotaka Takeuchi received a challenge to describe product development in Japan companies. The result was “The new new product development game”. After that, Nonaka and Takeuchi wrote about their observations in this process and published many articles, presenting in 1994 the Theory of Organizational Knowledge Creation. In this context, the aim of this study is to review the Nonaka and Takeuchi documents, building a timeline and understand the concepts and the future for the Theory of Organizational Knowledge Creation. Firstly, we search the articles from Nonaka in the Scopus database. Secondly, we started reading the article “Dynamic Theory of Organizational Knowledge Creation” published in 1994 for Nonaka. Based on their references we returned for the search results and read the articles. Next, we read the articles published after 1994 and comprehending their link with the Theory of Organizational Knowledge Creation. Although the Theory of Organizational Knowledge Creation is recognized and diffused in the academy and in the organizations that study or implant the Knowledge Management, it is noticed that few authors deepen the knowledge to understand the fundamentals of the theory or, of fundamental reasoning. It is evident the concern of Nonaka and his co-authors to seek facilitators for the modes of knowledge conversion, to facilitate the practical application of the modes of knowledge conversion

Planejamento de cardápios considerando maximização de preferências

Dissertação (mestrado) - Universidade Federal de Santa Catarina, Centro Tecnológico

Strategic information quality utilizing the House of Quality

Living in the Age of Knowledge means living in search of innovation. That is, quality information and high valued added knowledge that can lead companies and individuals to the spotlight in a highly competitive and globalized world.  Information is considered to be raw material for creating knowledge, which in turn, adds value to organizations, promotes innovation and puts the spotlight on organizations. For this reason, the objective of this study is to use a tool to analyze the quality of organizational strategic information in two phases.  In the first phase, data and sources will be assessed; and in the second phase of the tool, strategic information and information guidance practices will be analyzed.  Thereby, the study provides analyses of an organization a step-in advance, so as to improve its processes and tools to truly transform its strategic information into competitive advantage

Modeling of the Certification Process for Physiotherapy services

Gaining attention in all nations, the service sector, among other things, guarantees improved standards of living for the population. When it comes to health services, some accreditation and certification models already exist in the hospital environment, encompassing both these aspects. Currently, in Brazil, a certification model for specific Physiotherapy service providing companies exists, which comprises infrastructure, services, and consumer satisfaction aspects. This article aimed to describe this certification process using the IDEF model for modeling processes. Research results show that the IDEF method allows for a high level of process detailing, and that developing a framework for the certification process for Physiotherapy services provides a better understanding and presents a structured description of the process

A hybrid system for route planning

Paper presented at Multimodal Reasoning : Papers from the 1998 AAAI Symposium, Menlo Park, CA.This paper presents a hybrid system for route planning. The system is composed of two principal modules: a case based reasoning (CBR) and a genetic module. The CBR module is responsible for the user interface. It retrieves the solutions founded by the genetic module, and adapts these solutions to the user preferences. The genetic module is responsible for generating new routes, based on the shortest path between the origin and destination points

Planejamento da rede escolar : uma abordagem utilizando preferencia declarada

Tese (doutorado) - Universidade Federal de Santa Catarina, Centro Tecnologic